COVID-19 : Your questions - Our answers !

Can I still order on ?

Yes. You can order on our E-shop and receive your package at home.

Why is Point-Relais delivery not currently available ?

Following the measures relating to Covid-19, all carriers no longer offer this service. It is also impossible to pick up your package in our Showroom. This is obviously temporary and we are following this news closely.

Does still deliver anywhere in Europe ?

With the events we know, it is no longer possible for us to deliver to Spain and Italy at the moment. But also in certain eastern countries such as Poland, Croatia, Hungary, Slovakia, Slovenia and the Czech Republic. We are trying to find a solution.

Could the delivery time be longer ?

Normally no. But with all that is happening, this is a question that we cannot answer. Our deliverers and designers do their best.

I have a reduction code for delivery to Point Relais. What to do ?

Unfortunately these are not valid at the moment. But to continue to satisfy you and allow us to survive too, we lower our margins on our sales to offer you  -20% on Home deliveries with "Bpack-Safe@home" selection.

Is your Showroom still accessible ?

Yes, recently. And by appointment only, with customary distanciations and the wearing of the mandatory mask.

With the Covid-19, do you take precautions to package each product ?

Yes. we use latex medical gloves for handling each product/invoice to be packaged. Then, we treat our cases with a medically recognized virucide (Umonium38®).

What to do when the delivery man is outside my door ?

The carriers have received strict instructions: safety distance of min. 2m, no more signature upon delivery. No second delivery if the customer is absent !!!
To avoid contact with the carrier - house: ask to drop the parcel in front of the door - apartemnt: open the door with the intercom so that the latter deposits the parcel in the hall.

How do I open my package ?

As usual. As a precaution, we invite you to wash your hands right after and throw the box in the trash cans.

What can we wish you ?

Let the customers come back and let the carriers continue their work, otherwise Parideo will find itself unemployed.

What does Parideo wish for its customers ?

Take care of yourself and keep hope. Continue to laugh, sing, discover, love above all!

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